Sentimo
Built for Malta businesses

Hotel guest feedback and Google reviews in Malta

Sentimo helps hotels across Malta request feedback near checkout or after a stay. Guests can rate the experience, continue to Google when satisfied, or privately describe issues involving rooms, cleanliness, breakfast, facilities, or service, with alerts when feedback needs attention.

Request feedback at the right moment

Hotels can offer the short feedback journey near reception or in post-stay communication, after guests have experienced the property.

Keep location context

Feedback can be associated with the relevant hotel location, with alerts when issues need attention, helping operators distinguish local service patterns from group-wide assumptions.

Straight answers

Frequently asked questions

When can a hotel ask guests for feedback?

A hotel can offer the feedback journey around checkout or after the stay, when guests can assess the complete experience.

Can hotel groups use Sentimo by property?

Yes. Sentimo platform access and feedback can be organised per location, which keeps each property's responses distinct.

Can satisfied hotel guests continue to Google?

Yes. The feedback journey can offer satisfied guests a link to the hotel's Google review page.

Are Google review stickers included with the platform?

No. Direct-to-Google NFC and QR stickers are sold separately and are not the Sentimo platform.

Also available

View Google review stickers

View Google review stickers

Related Malta pages

Customer feedback and Google reviews platform in MaltaSentimo helps Malta businesses collect private customer feedback, invite satisfied customers to review them on Google, and receive alerts when feedback needs attention.Google review stickers for Malta businessesOrder 12cm × 12cm NFC and QR Google review stickers for businesses anywhere in Malta.